FAQ

CFD (Contract for Difference) trading lets you speculate on the price movement of an underlying asset (like FX, indices, shares or commodities) without owning it directly. You trade the difference between the opening and closing price of the contract: if you’re right about the direction, the difference is your profit; if you’re wrong, it’s your loss. CFDs are typically traded on margin, which means you only put up a fraction of the full value of the position, magnifying both gains and losses.

Read the full article about CFD trading.

Put simply, a CFD is an agreement to exchange the difference in an asset’s value from contract open to close. In other words, CFDs let us offer electronic trading on any underlying asset such as gold and oil. We do this without the need to touch, store or exchange the underlying assets.

CFDs let you trade both long and short on your preferred markets. Firstly, this gives you the ability to profit from rising or falling prices. Secondly it enables hedging other assets. Also, you can trade with leverage to maximise your potential and benefit from our ultra-fast execution. What’s more, you can do all this with our institutional-grade low spreads.

Read more about what CFDs are.

CFD trading may be suitable if you:

• understand how leverage, margin and volatility work;
• can tolerate potentially rapid swings in profit and loss;
• have the time and discipline to monitor and manage your positions.

CFDs are complex and high-risk products. If you’re unsure whether they’re appropriate for your financial situation, objectives and experience level, consider seeking independent advice and carefully reviewing the relevant risk disclosures before you trade.

Read more about whether CFD trading is right for you.

Some key benefits of CFDs include:

• Access to many markets from one account – FX, indices, commodities and more from a single platform.
• Ability to trade long and short – you can attempt to benefit from both rising and falling markets.
• Leverage and capital efficiency – you only need to put up margin instead of the full value of the position.

These features give active traders a flexible way to implement their strategies. But the same leverage that makes CFDs efficient also makes them risky, so risk management is critical.

Read more about the key benefits of trading CFDs.

Main risks include:

• Leverage risk – small price moves can create large profits or losses relative to your margin.
• Market risk – sudden news or volatility can cause gaps and slippage, especially around events.
• Margin call and close-out – if your equity falls below margin requirements, positions may be closed automatically.
• Complexity – CFDs are not simple “buy and hold” products; they require ongoing monitoring.

You should only trade CFDs with money you can afford to lose, and with a clear risk plan for each position.

Learn more about the risks of trading CFDs.

It depends on the type of CFD:

• Cash/spot CFDs on FX, indices and many commodities typically have no fixed expiry; they can be held as long as margin conditions are met, and overnight funding may apply.
• Futures-style CFDs are based on an underlying futures contract and usually have an expiry date that mirrors that contract.
• Contract Rollovers – For CFDs where the Underlying Asset is a futures contract, open Positions may be rolled into a Contract based on the next available futures contract prior to expiry. When this occurs, we will make an adjustment to your Trading Account to reflect the price difference between the expiring and new Contract, plus or minus transaction costs.
• This may result in either a debit or a credit. The size of the adjustment will be displayed in your Trading Account once applied.

Traders often roll or close expiring positions before the contract expiry date to avoid unwanted delivery or adjustments.

TabTrade offers CFD products for trading. Our markets include:

Forex

• Our deep FX liquidity lets you trade currencies with some of the lowest spreads and our highest leverage settings. Additionally, the forex market is open 24/5, making it perfect for scalping or running trading bots.

Indices

• Profit on the broader market performance of global stock markets from a single instrument. Our zero commission indices allow you to trade even when the stock exchange is closed. As a result, you can take advantage of opportunities throughout the day.

Metals

• Speculate on inflation or risk with safe-haven metals, or on industry and growth through base metals. Gold is widely considered a store of value, and Silver has many industrial uses which give it value.

Commodities

• Trade short term moves in the crude oil price and geopolitics. Conversely, add longer term climate and seasonal trends in agricultural commodities to your trading. For something different, take advantage of supply and demand trends in base metals.

Shares

• Trade the biggest names from the major exchanges such as the Nasdaq and NYSE with the flexibility of professional leverage.

Cryptocurrencies

• Keep trading through the weekend with our crypto products. This lets you capitalize on the volatility of digital assets while the traditional markets are sleeping.

“Forex trading” is a broad term for trading currency pairs. This can be done:

• via spot FX or forwards with banks and institutional venues, or
• via forex CFDs with a broker.

When you trade forex CFDs, you:

• trade a leveraged derivative contract rather than the underlying interbank market directly;
• can typically trade smaller contract sizes with lower capital outlay;
• may face specific overnight funding, execution and margin terms set by the broker.

The underlying price reference is similar, but the product structure and terms are different.

With share CFDs you:

• speculate on the price movement of a stock without owning the actual shares;
• trade on margin and can go long or short;
• pay or receive adjustments for things like dividends and corporate actions rather than directly receiving shareholder entitlements.

With direct share trading you:

• buy or sell the actual shares on an exchange;
• usually pay the full value of the position (unless using margin lending);
• may receive voting rights and dividends directly as a shareholder.

Share CFDs are more flexible for leveraged trading and shorting, while direct share ownership is usually more suited to longer-term investment.

In general, CFD products allow traders to take both long (buy) and short (sell) positions, depending on the market and local regulations. This means you can attempt to benefit from both rising and falling prices.

On rare occasions during extreme volatility (such as during a major crash event), an exchange may ban short selling. In that case TabTrade must comply with regulations and comply with the ban. If this kind of event occurs, it will be communicated via our website, via email or via social media. If you are not able to take a long or short position and do not understand why, simply contact out support team and we will clarify for you.

Corporate Actions:

• lf a Corporate Action occurs in relation to an Underlying Asset of a CFD, we may determine and apply an adjustment to your Trading Account or to the terms of your Contract. The purpose of the adjustment is to put you in an economic position as close as reasonably possible to that which you would have been in had the Corporate Action not occurred.

Dividends:

• If a dividend is paid on a share or equity index Underlying Asset, a dividend adjustment may be applied in your Trading Account, where:
  • Long Positions will generally be credited with an amount reflecting the dividend, net of any applicable withholding or transaction taxes; and
  • Short Positions will generally be debited with an amount reflecting the dividend.

TABTRADE Ltd is incorporated and registered in Saint Lucia, authorized under the International Business Companies Act. The company is committed to maintaining the highest compliance standards, including strict Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) measures, segregation of client funds, and secure handling of customer data.

Client funds are held separately to operational funds in order to reduce client risk. TabTrade is committed to maintaining the highest industry standards of protection.

TabTrade takes client data protection seriously and uses a combination of technical and organisational measures, such as encryption, access controls and secure storage, to protect personal information from unauthorised access or misuse.

To understand fully, please refer to our Privacy Policy.

We may use your Personal Data to: provide trading services to you; manage our relationship with you; comply with Governing Laws and regulations, including AML/CTF requirements; conduct research, product development, and marketing (unless you opt out); and monitor and improve the quality of our products and services.

We also may use your Personal Data to send you information about our products, services, or promotions.

You may opt out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

If you suspect unauthorised access or fraudulent activity – or if you feel your account has been compromised, you should contact us immediately. Ideally with the email address associated with your account. This will help us to verify who we are talking to.

You must keep your login credentials confidential and take reasonable steps to prevent unauthorised access to your Account.

TabTrade can then investigate, lock or restrict the account if necessary, and guide you through any further steps.

Opening an account with TabTrade involves:

• Completing an online application form with your personal and contact details.
• Answering some questions about your trading experience and financial situation.
• Providing identification documents to verify your identity and address.

Once your application and documents are reviewed and approved, you can fund the account and start trading.

The process is quick, easy and transparent.

TabTrade requires clients to be at least 18 years old to open an account and trade.

Typically to open an account with TabTrade, we will require:

• Proof of identity – such as a passport or government-issued ID with a photo.
• Proof of address – such as a recent (within the last 6 months) utility bill, bank statement or official document showing your residential address.

This is not an extensive list, but will cover most cases. Depending on your jurisdiction and account type, additional documents may be requested.

AML (Anti-Money Laundering) and ID requirements are set by regulators to prevent misuse of financial services.

TabTrade, like other brokers must:

• verify identity and address;
• understand the nature of the client relationship;
• monitor transactions for suspicious activity.

TabTrade will provide a secure upload area within the client portal where you can submit photos or scans of your documents. We may request additional details and we will contact you using official channels, such as from our help email.

TabTrade, like all regulated and licenced brokers are legally required to verify your identity and address to:

• comply with KYC/AML regulations;
• help prevent fraud and financial crime;
• ensure accounts are opened in the correct name and jurisdiction.

This verification is a standard part of opening any regulated trading account.

Typically your documents will be verified and approved within a few minutes using our electronic verification process.

Verification times vary depending on workload, document quality and any extra checks required. Delays can also happen when documents fail to upload successfully. In this case we may need to contact you and ensure we have the right document in the right format. Even in this case, we endeavour to have this communicated with you and resolved within 1 business day.

Yes, you can open a corporate or company account with TabTrade. We require more details and supporting documents compared to an individual account.

Please refer to the list below:

• Certificate of Incorporation (also known as Articles of Incorporation, Certificate of Formation, Certificate of Registration, or Business License – This is a government-issued document acting as the company’s “birth certificate,” which verifies the company’s legal existence, confirms its official name, and provides its unique registration number for background checks.
• Articles of Association (also known as Bylaws, Operating Agreement, or Constitution – This is the company’s internal “rulebook” or contract between shareholders, which defines how decisions are made, the powers of the directors, and crucially for banks, who has the authority to sign checks and control funds.
• Shareholder/director register – showing who the current directors and shareholders are.
• Standard photo ID + proof of address for each director and shareholder
• Proof of address for the company’s registered office

Yes, you can have more than one trading account with TabTrade.

TabTrade allows up to 5 trading accounts per person by default, with more available upon approval. Should you require more, you can contact us to request an increase to your limit.

TabTrade allows you to open an account in the following base currencies:

• AUD
• CAD
• CHF
• EUR
• GBP
• SGD
• USD

There are no restrictions based on your region. All above currencies are available to all users.

TabTrade offers the following account types:

• Standard
• Edge
• VIP

Each account type has different benefits and is suitable to different types of traders. The best way to compare and choose between account types is to visit our account type comparison table located on the TabTrade Accounts Page on our site.

TabTrade supports:

• bank transfer;
• credit/debit card;
• local payment options or online wallets, depending on your region.

Initiate deposits from within your Secure Account Portal, selecting your preferred method and following the instructions.

To fund your MT5 account with TabTrade, follow these steps:

• Fund your main client wallet or account via the Secure Account Portal.
• Allocate funds from that wallet into your MT5 trading account from within the portal.

TabTrade does not charge any fees for any kind of deposit.

To add your bank details to your TabTrade account, follow the instructions from within your Secure Account Portal

Bank details are needed to:

• send withdrawals back to a verified account in your name;
• meet AML requirements about returning funds to source;
• reduce the risk of misdirected payments or fraud.

This helps to protect both you as the customer and TabTrade as the broker.

Card details are captured securely when you make your first deposit by card through the Secure Account Portal.client portal. We do not store full card numbers but use secure tokenisation. You can choose to save your card details here too.

Card deposits can be declined for several reasons, including:

• insufficient funds or a bank block;
• incorrect card details or expiry date;
• bank restrictions on international or trading-related transactions;
• security checks or mismatches in name/address.

If a deposit fails, you should check with your bank and then contact support with any error messages so we can help identify and solve the issue quickly for you.

You can confirm a successful payment by:

• checking the “transactions” section in your Secure Account Portal;
• checking whether your account balance has updated;
• reviewing any confirmation emails or notifications.

If the funds have left your bank but haven’t appeared after the normal processing time, contact support with your transaction reference so we can followup quickly for you.

To withdraw fund from TabTrade, you need to:

• Log into your Secure Account Portal.
• Go to the withdrawals section.
• Choose your preferred method.
• Enter the amount and submit your request.

Your withdrawals are requested from within the Secure Account Portal rather than inside MT5. The process is typically:

• Visit your Secure Account Portal
• View your current balance that is available for transfer on the account.
• Transfer it back to your wallet.
• Withdraw to your external account.

Please note that you can withdraw 90% of your free margin from the account. This means you don’t strictly need to close any positions if you have enough free margin. You can’t withdraw all of the free margin because we need to maintain a buffer to prevent you going straight into a margin call. This is an important risk management step.

Your withdrawals are sent back to the same card used for deposits up to the original deposit amount. Your profits are sent by alternative methods if preferred. If you have any questions, please contact support and we will assist you right away.

Processing times vary by method and region. Most methods result in a withdrawal within 2 business days.

To view the full list of withdrawal times for each method, please refer to the Deposits and Withdrawals page on our website.

TabTrade’s wallet system enables you to hold multiple currencies and choose when to convert between them. You can take advantage of favourable exchange rates rather than being forced to convert every time you move money.

You can mix and match:

• the currency you deposit in
• the currency of your wallet
• the base currency of your trading accounts

Whenever a conversion is needed, we’ll show you:

• the live exchange rate being used
• the exact amount you’ll receive after conversion

Users can confirm or cancel the conversion before anything is processed. We don’t need to show the exact spread we add, but the final amount you see is what will be credited.

Your balances are displayed in the currency of that wallet or trading account, so it’s clear what you hold in each currency at any time.

“Funds in transit” refers to deposits or withdrawals that have been initiated but not fully processed or cleared.

During this period:

• deposits may not yet be available as usable margin;
• withdrawals may still show as part of your balance until processed, or as pending reductions.

Managing your positions with an awareness of funds in transit helps avoid unintended margin calls.

We will show you a change in balance when you process a withdrawal so you are aware of what is actually available to trade with. There may be a slight delay in requesting the withdrawal and receiving the money as we have various processing times. Please refer to the Deposits and Withdrawals page on our website to view processing times.

TabTrade uses the MT5 trading platform. MT5 is one of the most popular platforms in the world and is available on mobile, web and desktop.

We plan to add additional platforms in the future.

Yes! When you trade with TabTrade, you can trade across mobile, web and desktop.

Yes. TabTrade offers a 30-day demo account so you can try the platform with virtual funds before you go live. To open a demo, you’ll first need to create a user profile in our Secure Account Portal.

Each client can have one active demo account at a time. Additional demo accounts may be provided on request once your profile has been reviewed and approved.

Demo accounts:

• use virtual funds and simulated execution;
• are ideal for learning the platform and testing ideas without real money at risk.

Live accounts:

• use real funds;
• reflect real market conditions, including slippage, emotions and financial impact.

Demo performance may differ from live trading due to execution, spreads, liquidity and psychology.

30 days. You can extend this by logging in and renewing through the Secure Account Portal.

Yes, we allow EAs and other automated strategies, provided they comply with our terms and do not try to exploit technical issues.

Read more about automated trading here.

By default, TabTrade sets generous limits designed to support active traders while still managing risk sensibly.

• Maximum lot size per trade: up to 100 lots per order (subject to instrument-specific limits).
• Maximum number of open positions/tickets: up to 500 open tickets at any one time.

These are our standard defaults and may be increased or decreased in specific circumstances, for example:

• the instrument you’re trading (some symbols have lower maximum trade sizes);
• your account type and overall exposure;
• market conditions and our internal risk controls.

If you routinely trade larger size or run high-frequency or multi-strategy setups and think you may need higher limits, please contact our support team. We can review your profile and discuss whether a tailored limit is appropriate for your account.

Yes. TabTrade offers VPS hosting for traders who want their algos and EAs running 24/7 as close as possible to our trading servers.

You can choose between:

• Full VPS hosting with leading providers like Beeks and NYC Servers, giving you a dedicated Windows environment in our Equinix London datacentre for maximum customisation and low latency.
• MetaTrader 5 integrated VPS, which lets you run a specific EA or strategy near our servers without managing a full VPS yourself.

Both options are designed to improve stability and execution speed for automated and high-activity strategies.

You can learn more about how VPS hosting works with TabTrade and how to get started on our VPS Hosting page.

Right now, all reporting at TabTrade is done directly through MT5’s built-in account history tools. We don’t offer separate custom reports yet, but MT5 already gives you a lot of flexibility.

On MT5 you can:

• View your full account history in the platform
  • Go to the “History” tab in the Terminal/Toolbox window.
  • Choose the time period you want to review (today, last week, last month, custom dates, etc.).
  • You’ll see:
    • closed trades
    • balance operations (deposits, withdrawals, credits)
    • profit/loss per trade and for the selected period
• Filter and sort your history
  • Right-click in the History area to:
    • set a custom date range
    • group trades by symbol, order, or position
  • You can click the column headers to sort by ticket, time, symbol, profit, and more, making it easier to audit specific trades or periods.
• Export a statement from MT5
  • Right-click inside the History tab and select “Save as Report” or “Save as Detailed Report”.
  • MT5 will generate a trading statement (in a standard report format) that includes:
    • all closed positions for the selected period
    • balance operations (deposits/withdrawals)
    • commissions, swaps and other charges
    • overall profit/loss and key summary stats
  • You can open this report in your browser and:
    • print it directly, or
    • save it as a PDF for your own records, tax, or accounting.

At this stage, TabTrade does not provide additional custom reports beyond what MT5 offers. For most traders, the MT5 History reports are enough to:

• review performance over specific periods
• track deposits/withdrawals and fees
• share account history with an accountant or adviser if needed.

If you’re unsure how to generate a particular MT5 report, our support team can walk you through the steps.

MT5 provides a full alert system, built in and ready to go.

We aim to offer low spreads across our products, fast execution and flexible leverage options. We provide some of the most competitive pricing that you can find amongst CFD brokers.

What this means in practice is that for major FX, we are often offering spreads at zero for much of the day on our commission-based accounts, with trade execution under 30ms and up to 1:1000 leverage for qualifying traders.

To view information about our spreads and commissions, you can visit our page here. Information about our swaps can also be found here.

Spreads and commissions vary by instrument, platform, account type and market conditions. The best way to check is on our Account Overview page. The basic guidelines for how we charge are also outlined below:

FX and Metals

Our fees depend on which account type you are using. Standard Accounts and Swap-free Accounts will include any fees within the prices you see. Edge and VIP accounts will charge a per-volume commission on these instruments.

Cryptocurrencies

Typically on digital assets we charge a percentage-based commission, regardless of account type. This is because crypto products are more volatile, which would mean frequently changing the fees we charge as the asset price changes. Instead, we charge a fixed percentage of the contract value – which automatically adjusts the fee based on the instrument value.

Shares

How we charge for shares can vary depending on the underlying exchange, but usually they will have a percentage based commission proportional to notional value, or dollar-based commission per share.

All Other Instruments

On everything else, such as Indices, our trading fee is included in the prices you see in the platform. There won’t be an additional commission charge on top.

There’s no minimum to start trading on our Standard Account – this is our beginner friendly account, and you can start with any amount.

For Edge and VIP accounts, there is a minimum funding level. This is $250 USD for Edge Accounts, and $25,000 USD for VIP access.

Leverage available when you trade will depend on the instrument traded, as some volatile instruments such as cryptocurrencies are not available at the full account leverage rate – instead, they use symbol-specific margin rates. The best place to view symbol-specific margin rates is within the platform itself on the contract specifications.

For FX and precious metals products the account leverage is used, and with some minor exceptions the full leverage rate is available. By default TabTrade offers 1:500 leverage on new accounts. We also offer 1:1000 leverage for existing customers, but we enable this by approval as we prefer to ensure customers have traded with lower leverage first and not begin with our highest leverage settings. Please reach out to our support team to see if we can enable this for you.

You can change your account leverage within your Secure Account Portal by navigating to the Trading Accounts section and then clicking the edit button on your chosen trading account.

Margin is the amount of money you must deposit to open and maintain a leveraged position. If your account equity falls towards or below the required margin, you may receive a margin call or have positions reduced/closed automatically to prevent the account falling into deficit.

The margin percentage is the ratio of account equity compared to required margin:

Equity / Margin Requirement * 100 = Margin Percentage

This margin percentage is used to trigger our margin calls and margin stop-outs.

Our default margin levels are as follows:

• Margin Call: 100% margin percentage
• Margin Stop-out: 50% margin percentage

We try to send out an email, or contact you separately when your account is in a margin call.

Overnight funding (known as a swap fee or swaps) is a charge or credit applied when you hold positions through the end of day rollover period. It reflects factors including:

• interest rate differentials in the pairs or currencies you are trading;
• holding costs for certain instruments such as commodifies;
• benchmark interest rates used to fund positions; and
• broker and liquidity provider costs.

Swaps are calculated based on position size, direction and instrument. The rates change frequently based on the factors above and more, so you can keep up to date with the latest swap rates by checking an instrument’s contract specifications within the platform and read more information on our website.

We don’t offer negative balance protection on any of our accounts. It is your responsibility to use leverage with care, and ensure you always have sufficient margin in your account to meet margin requirements or cover negative balances.

Yes. In fast-moving markets, it is possible for losses to exceed your equity before positions are closed, which can create a negative balance if negative balance protection is not in place or applicable.

This is because filling your orders depends on market liquidity and conditions. If there are scenarios such as a market gap, low liquidity, or the market is moving too fast to fill your order, then it is possible that we won’t be able to exit your trade before the account equity has fallen below zero. In this case, you could have a negative balance which you need to cover.

We have no restrictions on legitimate trading strategies such as scalping and using EAs. You can trade using any strategy you like, but if you are unsure please feel free to check with our support team first.

Where we do have restrictions for exceptional cases, it is for activity that we do not consider legitimate trading – such as attempting to exploit our platform, systems or pricing through latency arbitrage or other methods. We do not consider these activities to be acting in good faith, and they are against the terms of your account with us. We take a zero tolerance approach to these activities as they are at the expense of TabTrade or our clients and may put both at risk.

TabTrade uses an ECN model, which allows matching of orders internally as well as hedging outside of our risk limits with external liquidity providers.This hybrid approach lets us provide the best execution experience for our customers.

As a broker, we earn our revenue based on the following factors:

• the spread between bid and ask prices;
• commissions on some account types and instruments;
• swaps on positions or swap-free service fees; and
• conversion or other fees.

There are other features of trading that may appear to be a charge we earn money on, but are simply a feature of the underlying market that we need to replicate. This includes corporate actions and dividends, which are usually profit-neutral.

For example, when a share goes ex-dividend and a dividend is paid or charged, the market price for that asset may drop by a relative amount to account for that, given the value of the dividend is no longer in the price of the asset.

We detail all of the costs of trading in our Product Disclosure Statement if you would like to read in more detail.

We source ECN pricing and liquidity from quality partners to customize our price feeds. We take care to analyse the execution quality and reliability of the counterparties we use in order to maintain the quality of our trading conditions. Our liquidity mix may change over time as we optimize our pricing to deliver better conditions for customers.

We use a New York close for our trading day. That means that midnight on our MT5 trading server always corresponds to 5pm New York time. This sets the daily chart candle to always finish when trading finishes in US markets.

​The actual time-zone will switch between UTC+2 and UTC+3 depending on whether it is currently Daylight Savings Time (DST) in the US. Our trading server time-zone will be UTC+3 when the US is in Daylight Savings Time and UTC+2 when the US is out of Daylight Savings Time.

TabTrade has no hidden fees whatsoever, and any account fees can be found across our website and in the trading platforms themselves. You should review our Product Disclosure Statement (PDS) in full to understand all costs associated with our products.

Some features of trading such as dividends and corporate actions on shares are not advertised fees charged by us, but rather market mechanics that need to be reflected correctly in our instruments as they are in the underlying assets.

For the fees we do charge, these costs may change over time and differ depending on the instrument being traded or your account settings. If you are unsure, please contact our support team to understand the costs fully.

Charging trading fees for volume traded is the core business model of a broker. That said, we aim to provide an institutional grade trading environment for our customers. This means that across all of our account types we aim to keep costs low and competitive in the market.

Some account types use a spread-only model, which means all transaction costs to trade are included within the buy and sell prices you trade on. This is how our Standard Account and Swap-free Account are structured.

For traders who need precise entries and exits, such as scalpers, we combine exceptionally tight spreads with a per-volume commission fee for our other account types. Our Edge and VIP accounts follow this model, allowing for spread averages to go as low as zero pips (no spread cost to open and close) for large parts of the day.

To find which account type suits your trading and experience level, please see more details on our website.

By default, all of our funding methods have zero fees passed on by us. This naturally means that we absorb some costs of processing your payments as part of our service.

Some methods, such as those involving international bank transfers can incur a fee from the sending or receiving bank; unfortunately, these fees are not in our control and so we can’t cover them automatically. Depending on the fees and trading with us, we may be able to cover these fees manually – please speak to our support team to confirm how we can help.

As your funding costs are covered by us it does mean that we need to make exceptions when funding costs incurred by us are not proportionate to the trading activity on the account. In exceptional cases we may pass on funding costs, such as where there is a pattern of depositing and withdrawing without trading – as this behaviour does cost us money.

Spreads fluctuate with market conditions, but as we aim to have some of the most competitive pricing on the market our spreads are typically very low on popular symbols. During normal trading conditions, it’s not uncommon for spreads on major symbols such as EURUSD to be at or around zero for much of the trading day.

Spreads are a feature of healthy markets. They allow liquidity providers to price according to the risk of offering liquidity to you. When news events or other market volatility occurs, spreads naturally widen a bit to account for the increased uncertainty. This is something you should consider when trading, and also to be aware that this is not a fee charged by us but a reflection of the available market liquidity. When we do charge a spread fee on an account type, such as on our Standard Account, it is a fixed spread fee that won’t fluctuate with market conditions.

Our commission fees for Edge Accounts are set at 3.5 USD per lot per side of the trade, or approximately equivalent if trading in a different account currency. We don’t think you should pay more to trade just because of your trading currency – so we aim to keep costs close to equivalent in USD terms.

Our symbols reflect the market conditions for any instrument. This means typically you will be charged or paid financing costs (swaps) for holding a position through end of day ‘rollover’.

We pass on these swap costs from our liquidity providers where applicable, such as for FX and metals. In the case of some products, such as indices and shares, the relevant benchmark interest rate (e.g. SOFR) is charged (long positions) or paid (short positions) by us, plus a buy/sell spread, which is standard in the industry.

Swap-free Accounts are also available, but are only available for religious reasons. If you do need a Swap-free Account, you should contact our support team to request access.

We don’t charge inactivity fees for inactive accounts. Instead, your account will go dormant and your trading accounts will become archived. You can always come back and reactivate them if you decide to trade again.

TabTrade is not able to provide any personal financial advice about the suitability of any specific strategies or risk management methods. Managing risk on your trading is an individual process that you will need to consider as part of your strategy.

However, there are tools available for you to manage your risk within your own chosen strategy, which can include:

• limiting leverage and position size relative to your account balance;
• using stop-loss orders where appropriate;
• avoiding over-concentration in a single market or event; and
• planning your risk per trade and per day before you enter positions.

No tool can eliminate risk completely, but a structured approach can provide you ways to manage it.

These order types are both ‘pending’ orders that can be set away from the current market price, but the logic for where they can be set relative to that price differs:

• A stop order is an order to enter or exit a trade at the next available price should a specified market price be reached. A stop order can only be set where the specified trigger price is less favorable than the current market price at the time the order is placed. This order type is often used to exit losing trades or enter new trades on breakouts.
• A limit order is an order to enter or exit a trade should a specified market price be reached. A limit order can only be set where the specified trigger price is better than the current market price at the time the order is placed. A limit order sets a specific price or better at which you want to buy or sell. It’s often used to enter at a better price or to trigger take-profits at a target. Please note that because we prefer to avoid the disappointment of take-profit orders and entries being rejected, we adhere to the common practice in the industry of executing limit orders at the next available price, rather than enforcing a fill must be at or better than the trigger price.

Both are useful risk and entry tools, but they behave differently in fast markets and around gaps where slippage may depend on multiple factors.

Currently we do not offer guaranteed stop-loss orders. All stop-loss orders depend on market liquidity to fill, which means we cannot guarantee a certain fill. Please ensure your trading accounts for the possibility of market gaps and low liquidity conditions resulting in either negative or positive slippage compared to your requested price.

Giving you the resources to learn and improve your understanding of trading and markets is important to us. Whilst we are unable to provide suggestions on how to trade profitably, we offer general information for educational purposes.

Visit our Support Site for resources to understand trading with TabTrade as well as links to further education about markets and trading. You can also find some helpful tools on our website, such as our economic calendar to give you notice of upcoming events.

TabTrade is known as an execution-only broker. Providing any personal financial advice about the suitability of any specific trading strategies or methods is not permitted. We are only able to offer general advice on our products and services. We can only provide the tools for you to trade with, but not how to use them profitably.

If you are not confident to trade yet, you can create a free demo account to trade in a simulated trading environment. This is a safer way to learn how to trade, and take your time understanding the markets before risking real funds.

Our Secure Account Portal gives you simple ways to administer the settings on your existing trading accounts. This includes changing:

• Account leverage
• Passwords
• Account nicknames
• Account types
• Reactivating your archived account

For more complicated changes, such as changing account currency, this typically requires a new account to be created. If you don’t see an option to change the setting you are looking for, please contact our support team for assistance.

You can complete changes to your personal information on your Profile in the Secure Account Portal. Depending on the details you are changing, we may need to re-verify your ID (such as for address changes), or re-verify your email or phone number.

We do encourage you to keep your details up to date, as this ensures we always know who you are and how to contact you. When details are out of date, certain processes such as funding and withdrawals can be delayed while discrepancies are cleared up.

In many cases, you don’t need to close your account at all, because we do not charge inactivity fees. This means your account can be left unused, and we will archive any unused trading accounts over time – temporarily closing them.

If you no longer wish to be contacted by us for marketing and sales, this can be updated by setting your communication preferences in your profile settings or by clicking ‘Unsubscribe’ on our emails.

Similarly, disabling further trading statements from being emailed to you can be done on all accounts, or just particular accounts. It is best to request this through our support team who can assist you promptly.

If you still wish to close your account and prevent access to your Secure Account Portal, you can do this in a few simple steps:

• Close any open positions
• Withdraw any remaining funds
• Submit a closure request via live chat or by sending an email to [email protected]

Please note that we are required by law to retain any records for 7 years after account closure. If you find you want to re-open your account in the future, please contact our support team as we may need to assess your situation.

Phone verification should trigger automatically when you provide us your phone number in the application process, or if you update your number later.

Our process to verify your phone number will involve sending you a verification code via SMS, which you will then enter on the same page where you provided us that phone number.

Once confirmed that the code matches the one sent to you, your phone number will be verified. It’s as simple as that.

Verifying a payment method will differ slightly depending on the method used, but the same basic concept applies:

• Any payment method is automatically verified providing it comes from an account in your name, and there are no issues with our payment vendors processing the transaction.
• When you have successfully funded from a payment account in your name, that account will be verified for future withdrawals.
• When you successfully withdraw funds to an account in your name, you can save your withdrawal accounts for future withdrawals.

As always, there can be exceptions. If we can’t verify your payment method for any reason, we will let you know through the portal or our support team.

We have multiple ways you can contact us, such as live chat, email and phone – with the best channel to use depending on your query.

Live chat is generally fastest for general questions, or quick questions about your account such as the status of a deposit or withdrawal. Our live chat is available 24/7 to answer those questions and you can find it in the bottom right corner of all of our websites.

If you have a more complicated query, such as a trading issue you want us to investigate or more extensive account related changes, the best way to discuss this with us is via email at [email protected]. This lets us track the issue over a longer period of time if needed, and we can also use the fact that you are contacting us from your primary email address to verify your identity.

Phone support is also available, however this may operate on limited hours sometimes. Please see our Contact Us page for the hours of operation.

Our customer support team is available 24/7 for live chat and emails. Phone hours may vary – please see our Contact Us page for the hours of operation.

We maintain a formal Complaints Policy on our legal documents page. This is the best place to find our current complaint and dispute resolution process. It provides a detailed guide for you to follow, including timelines for resolution and next steps. We will keep this document updated if we make changes to how we handle complaints.

Trade investigations are best handled by email to [email protected] and might take some time to complete. We don’t complete trade investigations over live chat for this reason.

When you email us, please make sure to include the following information:

• The affected account/s
• What you believe went wrong or needs checking
• Any trade ticket number, instrument and time of the issue
• Supporting information, such as screenshots, logs or other media
• The outcome you are seeking

Once received, we will let you know we are looking into it and get back to you as soon as we can.

The quickest way to reset your password is to use the “Forgotten password?” option on the login page when accessing the Secure Account Portal. This will send a password reset link to your email address and guide you through the password reset process.

If for some reason you can no longer access your email account, you will need to contact [email protected] and confirm your identity. We can assist you in updating your email address or resetting your password once we are certain we are speaking with the account-holder.

These terms can cause a lot of confusion, but in terms of TabTrade we are all of these types of broker, as these terms all describe how we handle different aspects of facilitating your trading. These terms can be misunderstood so it is best to clarify them

ECN

This refers to an Electronic Communication Network and describes a pricing and execution model for financial markets. An ECN lets price makers or market makers (e.g. banks) stream prices to traders using the ECN, letting those traders execute on the pricing. An ECN will often have those different price makers competing against each other to provide the best pricing to ensure they fill trader orders.

TabTrade uses ECN pricing on our instruments such as FX and metals, letting us provide you institutional level ECN pricing to trade on. We also enable electronic crossing within our own ecosystem, allowing us to match trades internally rather than needing to pass through every trade to an external liquidity provider or ECN. We believe this ECN model provides the best execution environment for our traders, and lets us offer ultra-fast execution.

STP

This term refers to Straight-Through Processing, and refers to a broker executing orders automatically without dealer intervention. A broker will stream pricing to you and then execute your order on those prices based on automated matching rules to various liquidity providers or other customers, depending on the model used.

NDD

This is another term to describe parts of the execution model of a broker. It means No Dealing Desk. An NDD broker is one that does not have an active dealing desk present (e.g. a team intercepting orders and deciding manually whether to fill them, requote or reject).

TabTrade is an NDD broker. We do not maintain a dealing desk – all trades are executed using the STP model of automated execution.

Market Makers

Most CFD issuing brokers are considered market makers. When you trade CFDs with them you usually trade an over-the-counter (OTC) product made by that broker, with the broker and yourself both acting as principals in that contract with each other. The broker makes a market in their own CFDs for you to trade on, and is therefore a market maker.

How the broker manages their risk, such as deciding how they will hedge the risk of making that market is separate to the ‘market maker’ classification, because a broker’s hedging with their liquidity providers is a trade between those parties.

This terminology is sometimes used to refer to a CFD broker who makes their own price feed rather than passing on pricing from an underlying liquidity provider. TabTrade does not do this, we pass on pricing from our liquidity providers directly to you, only adding our fees and spreads or filtering bad pricing.

TabTrade’s Model

Based on the above definitions, we consider ourselves to be an ECN/STP/NDD broker – we offer ECN pricing and crossing internally, as well as executing trades using an STP model with no dealing desk (NDD).

We do not currently offer professional accounts, as we provide professional trading conditions to all customers equally.

What we do provide is a VIP account for active or high volume traders who need even more competitive conditions and customization. If you believe you meet the requirements for a VIP account, please reach out to us to discuss options.

If you already trade with another CFD broker, changing providers has a cost. So TabTrade has to clearly earn its place on your screen.

Traders usually move to us for three reasons:

• Tighter, consistent trading conditions for active strategies
  • Competitive spreads and low trading costs on key markets like FX majors, indices and gold.
  • Infrastructure built to handle fast, intraday trading – not just occasional clicks.
• A trading environment you can actually rely on
  • Robust platforms designed for high-activity sessions, not just quiet markets.
  • A clear execution policy, so you know how orders are handled when conditions change.
• Funding and withdrawals designed for real traders
  • Transparent information on how you can fund, how you can withdraw, and typical timeframes.
  • Processes that are built around regular, ongoing use – not making it hard to access your own money.

If you’re already serious about your trading, TabTrade is designed to feel like a step up from a “generic” CFD account. You get a venue that’s comfortable with active, repeat trading rather than casual, once-in-a-while activity.

We expect experienced traders to test us before they commit serious capital. The easiest way to do that is to run a structured side-by-side comparison.

Here’s a simple way to test TabTrade in a few days:

• Open a live account with an amount you’re comfortable trialing.
  Get set up, fund the account, and connect your preferred platform.
• Trade your normal playbook on your key markets.
  Focus on the instruments that matter to you:
  • your main FX pairs
  • indices you actively trade
  • gold or other high-volatility markets
• Push it during the times that usually expose weakness.
  • major session opens
  • key economic releases
  • periods when you’ve seen freezes or delays elsewhere
• Compare the experience, not the marketing.
  Look at:
  • average spread and total cost per trade
  • fill speed and consistency
  • platform stability when markets move
  • how quickly and clearly support responds if you have a question

If TabTrade performs better on the conditions that actually matter to your strategy, you’ll know you’re moving your trading to a venue that can support you long term, rather than taking it on trust.

When markets move quickly around events like major news releases or session opens, you’ll often see:

• faster price movement
• wider spreads
• more frequent slippage

No broker can remove that volatility, but how it’s handled matters.

At TabTrade, we focus on:

• Consistent execution rules – orders are filled according to a clear execution policy, so you know what to expect when conditions change.
• Infrastructure built for busy periods – our platforms and pricing are designed to handle active sessions, not just quiet times.
• Risk tools that help you stay in control – including stop-loss and limit orders, so you can plan your risk around known event times.

If you regularly trade news or trade during peaks, our goal is to give you a stable, predictable environment to do it in, with no surprises about how your orders are handled.

Yes. TabTrade is built to support genuine active trading.

You can:

• place frequent short-term trades
• hedge positions within your account where permitted
• use expert advisors (EAs) and semi-automated strategies that trade on normal market prices and liquidity

Within our terms and conditions, we’re comfortable with most trading styles that are genuinely based on market opportunities, not on exploiting technical quirks.

If you’re planning to run a particular EA or approach, it’s smart to:

• test it on a demo or smaller live account first
• confirm that its behaviour fits within our rules and your own risk tolerances

That way you can scale with confidence once you’re happy with how it performs here.

Slippage happens when the market moves between the time you place an order and the time it’s filled. In fast markets, this can work for or against you.

If you see an execution that doesn’t look right, here’s what to do:

• Check the trade details in your platform – instrument, time, price and order type.
• Contact our support team with the ticket number – the more information you provide, the quicker we can review it.

We will then:

• pull the relevant pricing and execution logs
• explain what happened in plain language
• correct the trade if there has been a genuine technical or pricing error on our side

We want you to feel confident that if something looks off, you can get a clear answer—and a fix where it’s warranted.

TabTrade is designed for traders who have some experience and want to take trading more seriously.

You’ll probably feel at home here if:

• you’ve already placed real trades through a basic app or platform
• you understand simple concepts like buy/sell, leverage and stop-losses
• you want more control and better tools than a beginner app can offer

Our platforms offer more features, but you don’t have to use everything on day one. You can start with the basics, get comfortable, and gradually make use of more advanced tools as your confidence grows.

If your goal is to move from “trying trading” to “actually building a process”, TabTrade is built with that journey in mind.

Switching from a beginner-focused broker to TabTrade changes the way you interact with the market in a few important ways:

• You get more control.
  • More order types and risk tools.
  • Clearer visibility of margin, costs and exposure.
• You get access to a broader, more flexible environment.
  • A wide range of instruments on professional platforms.
  • The ability to grow your trading without outgrowing your broker.
• You also take on more responsibility.
  • Greater control means it’s more important to manage your own risk.
  • You’ll need to be deliberate about position sizing and leverage.

A good way to approach the switch is to:

• start with smaller size than you’re used to
• get familiar with the platform, tickets and reporting
• then gradually increase size when you’re comfortable with how everything behaves

You’re not starting from scratch—you’re building on what you already know, in an environment built to support your next stage.

Yes. Our education is built around traders who already know the basics but want to trade more confidently and more independently.

You can expect:

• Practical platform guides – how to actually use order types, margin views and risk tools in real conditions.
• Trading environment education – how swaps, spreads and volatility affect your positions.
• Content that respects your experience – we assume you’ve seen a chart before; we don’t treat you like a complete beginner.

We don’t offer “secret systems” or guaranteed returns. Instead, we focus on giving you the knowledge to use our platform properly and make more informed decisions for yourself.

You can open your first trading account with TabTrade, but it’s important to understand what you’re stepping into.

TabTrade is primarily built for traders who:

• have at least some prior exposure to markets, or
• are ready to treat trading as a serious, high-risk activity from day one

If you’re completely new, we recommend you:

• spend time on basic education about markets and leverage
• practise on a demo or trade very small sizes at first
• read our risk disclosures and legal documents carefully

If you still feel unsure whether trading CFDs is appropriate for you, it may be worth seeking independent advice before you start.

Whether you can open an account with TabTrade depends on a few key factors:

• the rules in your country of residence
• the licences and permissions held by our entities
• our internal on-boarding and risk policies

When you apply, we’ll ask for your country and other details. If we’re not able to onboard clients from your jurisdiction under our current licences, we’ll tell you upfront.

What we don’t do is help clients avoid or bypass local laws. Your local tax, reporting and regulatory obligations always remain your responsibility.

If you trade actively or from different regions, you need a clear view of how money flows in and out.

At TabTrade, for each funding method we explain:

• how to deposit (including any minimums and key steps)
• how withdrawals are processed, including any requirement to withdraw back to original funding sources
• typical processing times
• any fees we charge, plus where third-party fees may apply

The aim is to give you a realistic expectation from the start, so you can plan around your trading schedule and cash-flow, rather than guessing how long things will take.

If you have specific needs or trade from a region with stricter banking rules, our support team can walk you through what’s workable before you commit.

As a regulated provider, we’re required to know who we’re dealing with and where funds are coming from and going to—especially for larger or unusual transfers.

You should expect:

• Standard KYC when opening an account: proof of identity and address.
• Enhanced checks in some situations, such as:
  • high-value withdrawals
  • rapid changes in deposit/withdrawal patterns
  • specific regulatory triggers

If we need more information, we will:

• tell you exactly what we need and why
• provide a secure way to upload documents
• explain the next steps and typical time-frames

The process is designed to be transparent and structured, so you know where you stand and what’s required to complete the withdrawal.

No. We cannot assist with hiding trading activity from banks, tax authorities or regulators.

We are required to:

• follow applicable KYC and AML regulations
• maintain accurate records of client activity
• cooperate with lawful requests from regulators or other authorities

You’re responsible for meeting your own tax and reporting obligations in your country of residence. If you’re looking specifically for ways to avoid those obligations, we’re not the right provider for you.

We can only offer services where we have completed the required verification checks.

If you choose not to provide KYC documents or additional information when requested, we may:

• be unable to open a new account for you
• limit activity on an existing account
• delay or decline withdrawals until we receive the required documentation
• in some cases, close the account in line with our terms and conditions

We always aim to be clear about what we need and why, so you can decide how you’d like to proceed.

TabTrade supports a wide range of trading styles, from short-term intraday trading through to longer-term, higher-conviction positions. Within our terms and conditions, you’re free to choose the approach that fits your own objectives and risk tolerance.

What doesn’t change is the risk profile of leveraged trading itself. Strategies that increase position size aggressively after losses, use high leverage, or keep margin very tight can lead to rapid and significant drawdowns if markets move against you.

Our role is to provide:

• a stable trading environment
• clear information on how margin, leverage and costs work
• tools such as stop-loss and limit orders to help you manage your exposure

Your role is to decide how much risk you are prepared to take, and to use position sizing and risk controls that match your situation. If you are ever unsure whether a strategy is appropriate for you, consider seeking independent advice.