When joining us, you trust us with personal information that helps us open your account, verify your identity, provide trading services, and meet our legal duties.
This page gives you a plain English summary of how we collect, use, store, and share personal data. For the most current and legally binding version, please read our full Privacy Policy on our legal documents page.
How We Use Your Personal Data
TabTrade collects personal data so we can provide financial products and services in a safe, lawful, and reliable way. This includes setting up and managing your account, checking your identity, processing deposits and withdrawals, supporting trades, and giving you access to our platforms.
We also use personal data to meet anti-money laundering and counter-terrorism financing rules. These checks help us confirm who you are, understand your source of funds, and manage risks linked to our business and clients.
In addition, we may use your details to send account updates, service information, market updates, and product news. However, you can opt out of marketing messages where this option applies.
If you do not provide complete and accurate information, we may not be able to open your account, maintain your services, process transactions, or meet our legal duties. Therefore, you should keep your personal details up to date and tell us if anything changes.
Personal Data We May Collect
When switching to us or applying for an account, we may collect details such as your name, date of birth, nationality, address, email address, and phone number. We may also collect government-issued identification, such as a passport, driver’s licence, or national identity card.
Depending on the service, we may ask for financial information. This can include bank account details, payment information, income, assets, liabilities, employment details, occupation, trading experience, investment goals, and source of funds or wealth.
We may also collect records of your trading activity, including orders, positions, profits, and losses. Also, when you use our website or trading platforms, we may collect technical information such as your IP address, device type, browser, operating system, and platform activity.
In some cases, we may collect sensitive data. For example, biometric data may be used for identity verification where the law allows it or where you give consent.
How We Collect Information
We usually collect personal data directly from you. For example, you may provide it when you complete an account form, upload identity documents, contact support, use our website, trade through our platforms, or respond to surveys and promotions.
Sometimes, we may collect information from third parties. These may include identity verification providers, fraud prevention services, credit reporting agencies, payment providers, public registers, financial institutions, marketing partners, or referral agents.
We may also use cookies, analytics tools, and similar technology to understand how people use our website and platforms. This helps us improve the user experience. For more detail, please read our Cookie Policy on the legal documents page.
Consent, Sharing, And Overseas Disclosure
By opening an account, using our website, using our trading platforms, or giving us personal data, you consent to us collecting, using, storing, and sharing that information as described in our Privacy Policy.
We may share your personal data with related companies, staff, authorised representatives, payment processors, technology providers, auditors, legal advisers, brokers, liquidity providers, regulators, government bodies, law enforcement agencies, or other parties where you have given consent.
Some third parties may be based outside Saint Lucia. Where this happens, we take reasonable steps to make sure your information receives suitable protection.
Security And Your Privacy Rights
When moving to us, it is fair to ask how your information will be protected. TabTrade takes reasonable steps to protect personal data from misuse, loss, unauthorised access, changes, or disclosure. These steps may include encryption, access controls, secure storage, multi-factor authentication, and platform monitoring.
However, no online system can be completely secure. For that reason, you should also take care with your login details and account access.
You may ask to access, update, correct, erase, or delete personal data we hold about you. Some requests may be limited by legal, accounting, or regulatory rules. For example, we may need to keep certain records even after you withdraw consent.
To make a privacy request, contact support(at)tabtrade.com. For compliance matters, you can email [email protected].
Complaints
If you have a concern about how TabTrade handles your personal data, you can contact us using the details in our Privacy Policy. We will acknowledge your complaint and aim to resolve it within 45 days.
If you are not satisfied with our response, you may contact the Financial Services Regulatory Authority of Saint Lucia or another relevant authority in your jurisdiction.